Delivery, returns & payment Information
Delivery speed
All orders are shipped from our workshop in Derby. You should receive your order normally within 2-3 working days, and will be posted using either first class Royal Mail signed for, or Parcel Force 24 hour services.
Orders to the rest of the world normally arrive in 5-7 days.
We aim to send in-stock items the next day, bespoke made to order items will take a little longer normally 7-10 days, we will contact you when you place your order to provide an estimated time of arrival and keep you updated during the making process.
Delivery options
UK & Northern Ireland Postage
Postage is free for all orders within the UK & Northern Ireland.
If you’re near Derby collection is also available from our workshop at Banks Mill Studios, Bridge Street, Derby DE1 3LB – choose this option at checkout and contact us to arrange a suitable time for you to collect your purchase from us.
Or If you live in Derby City Centre we are happy to deliver your item to you by hand.
Republic of Ireland Postage
All orders to the Republic of Ireland have a postage cost of £9 per order.
Rest of the World
Worldwide postage is charged at £49 per order.
All orders will be posted using a secure tracked and signed for delivery service.
Returns and repairs
If for any reason you are unhappy with your purchase, or you’ve changed your mind please contact us with-in 14 days of receiving your order and we will do everything we can to resolve any issues.
If you’ve changed your mind or have decided that you don’t like your new lamp
It’s OK to change your mind, if you’d like to return your item, please contact us within 14 days of receiving your item and send the item back to us in the original condition.
If you are returning an item because you have changed your mind you would need to pay the return postage.
Items damaged in the post
Sometimes things go wrong, if your purchase has been damaged in the post, please get in touch with us to tell us about it.
As all of our lamps are made or restored by us we can often arrange to either repair your lamp or provide replacement parts.
Payment options
Credit or Debit Card
Via our website you can make payment using most major credit or debit cards, such as Mastercard and Visa.
PayPal
Pay safely and securely using PayPal.
Instalments with PayPal Pay Later – you can spread the cost of your purchase into smaller interest free monthly payments.
Apple Pay & Google Pay
Pay using your apple or Google Wallet.
Cash & Card
If you are collecting your purchase from our workshop you can pay by Cash or Face to face card payment with Sum-Up.